This article, where accurate, is nothing new to most of us vets. However, it might be of interest to folks who want to know how our country takes care of us vets.
When Willie Buckels applied for veterans health care after returning from Iraq, the back and knee injuries he suffered while rescuing a fuel truck during a mortar attack were not enough to guarantee him treatment.
The Mississippi reservist had to bring along Army paperwork proving his combat service because the Veterans Affairs Department still lacks a computer system that tracks a new applicant's service record.
More than a half-century ago, soldiers who fought in World War II were showing similar paper documents to ensure they got medical care.
"I took my paperwork, showed it to the VA, they got me in the system, got me an ID card and made appointments for doctors," said Buckels, who did not complain about his experience.
More critical, however, are lawmakers who have pressed the agency to make amends for the highly publicized problems it had serving veterans of the first Iraq war a decade ago.
"In this technologically advanced age," proof of service "can't be a sheet of paper crumbling around the edges," said Republican Rep. Christopher Smith of New Jersey, chairman of the House Veterans Affairs Committee.
Rep. Smith ought to know that the military still uses paper medical records and discharge forms, and the VA uses those records to determine a vet's disability. Often, there is a 6-12 month lag between one's discharge/retirement from the military and being approved by the VA for disability (if applicable). That disability level is what the VA uses to prioritize medical treatment, because they are chronically underfunded and understaffed. To counter this delay, the VA allows vets to bring in copies of their medical records and discharge forms to gain medical treatment while awaiting a disability determination.
If the Rep. is going to update the VA system, it would certainly help if he'd update the military's medical and personnel systems and link them to the VA systems. Linking the computerized pay systems would help as well. Since it's Congress that funds both the military and the VA, why doesn't Rep. Smith get busy and direct/fund the changes?
Nearly 18,000 soldiers who have returned from Iraq have sought care at VA health facilities, officials reported at the end of March. A separate report in mid-April said 4,000 troops from the war in Afghanistan sought care, although there is some overlap from those who served in both conflicts.
About 60 percent of the Iraq veterans and 84 percent of those from Afghanistan who sought VA care came from the National Guard and Reserves. The most common problems affected joints and back, teeth and the digestive system.
Mental disorders were diagnosed in 16 percent of the Afghanistan veterans and 15 percent of the Iraqi veterans.
The statistics reflect medical conditions regardless of their origin. They are not broken down by causes such as bullet wounds, blast injuries, accidents and illnesses.
With thousands more veterans expected to seek benefits and health care, the VA faces its biggest challenge since the early 1990s. Officials are well aware of the stakes.
"I believe the agency will be defined for generations by how well we take care of these returning troops," Veterans Affairs Secretary Anthony Principi, a combat-decorated Vietnam veteran, said in an interview with The Associated Press.
Sounds like the Congress needs to address the chronic underfunding of the VA if it expects the organization to respond well to the influx of disabled vets. Of course with WWII vets (sadly) dying off so quickly, maybe Congress thinks the funding is already built in.
Most of the mental disorders are related to post traumatic stress syndrome--what the WWII vets usually called battle fatigue. It's no fun. Without proper counseling, some vets turn to substance abuse. With the Dom specializing in addiction treatment, this is another good reason the VA kept it open.
The agency has a mixed record in dealing with the crush of new veterans.
The lack of a 21st-century computer operation is a black eye. Recently the VA health care director, Dr. Robert Roswell, resigned after the failure of a $472 million hospital computer system for veterans in Florida that was supposed to become a national model.
The department, in a statement, said it does not now have an automated way of identifying veterans who served in Iraq of Afghanistan. "We rely on military records provided by the veteran," the VA said.
The Defense Department has compiled a computerized roster of Iraq and Afghanistan veterans for the VA, but the list has many discrepancies, officials said.
Nonetheless, some returning veterans who expected long delays in qualifying for medical treatment say they were surprised how quickly they entered the VA system.
Once again, the article misses the point that the VA is on the receiving end of how the military operates. How can the VA have a computerized medical system unless the military does, or unless the VA computerizes the military medical (and personnel) records once it receives them. In fact, this is what the VA tries to do.
The VA uses the military's paper DD-214 (the retirement form the military uses to very succinctly document each member's service) to determine in what conflicts a vet served. The DD-214 can miss conflicts, and the system doesn't care that I served in South American jungles doing counterdrug, as it doesn't count as an official conflict. The War on Drugs isn't really a war.
The VA uses the military's paper medical records and accomplishes medical exams to determine the level of disability (if any) for each vet. Once a vet is in the VA system, all the VA's medical records are computerized, but the historical military medical records aren't scanned into the system. I bring a copy of my military medical records when they could help my ongoing VA treatment.
A note to all military members out there...make copies of your medical records, and keep/get copies of your X-rays, MRIs, and the like. The VA gets just the written medical records from the military upon discharge or retirement...and they can get lost...and the X-rays and like are evidently tossed. The photo records of my back treatment were worth 1,000 words when proving my disability. Once the VA determines a vet's level of disability, the medical records are archived, meaning they're not readily available.
Sabrina Sue, a reservist from New York City, was told by a veteran of the first Gulf War to expect a year's wait to see a doctor for a service-connected thyroid condition. She waited only two weeks.
"I was amazed," said the supply specialist with the 340th Military Police Company, who also is entering a VA educational program.
Also impressed by his first VA experience was First Sgt. Gerry Mosley. He was injured with Buckels when the two members of the Army's 296th Transportation Co. freed the jammed air brakes of a truck in their convoy and jumped to the ground as mortars exploded around them.
"They're just awesome representatives," Mosley said.
To address the backlog of cases that delayed disability pay for veterans, the VA has hired 1,500 workers and formed special teams to reduce the March, 2002 peak of 233 days for an initial disability ruling. Today, the wait averages 171 days.
The agency also has extended hours at medical facilities, added examination rooms and hired or moved employees to reduce the backlog of veterans waiting for doctor's appointments. There were 176,000 veterans waiting for their first doctor's visit in July 2002, a number reduced to 3,242 currently.
This is a great improvement. Of course, most of the vets who were awaiting their first VA medical appointment were not disabled...their low priority used to mean they never got in the door for any treatment. This backlog number also doesn't include those of us already in the system who are waiting for appointments with specialists. As I've noted before, it takes many months to see a specialist, and the drive can be long once one finally gets an appointment.
I waited nearly 9 months for an initial disability ruling (retired in mid-2001), though about 2 months of that were because after the back surgery and convalescent leave at the end of my career, it took a couple more months before the doctor would allow me to travel home to Oregon...and I wouldn't have been in the VA system yet to get continued treatment.
Principi, who worked as the top deputy at the VA during the first Gulf War, is determined to avoid a repeat of the 1990s. Backlogs then led a congressional committee to accuse the agency of having "a "tin ear, cold heart and a closed mind" in caring for sick veterans.
The VA chief promises the new veterans, "I'm not going to wait until every "i" is dotted and every "t" is crossed to care for them."
If costs and money were not enough to challenge, there also is politics.
Veterans' attitudes toward government are crucial this election year, with President Bush's conduct of the Iraq war a growing campaign issue.
A Bush ad highlighted Democratic challenger John Kerry's vote last year against an $87 billion aid package for Iraq and Afghanistan, contending the vote denied body armor and higher combat pay for troops and better health care for reservists. Kerry has run ads featuring fellow Vietnam veterans to boost his claim that he can confront Bush on national security.
Veterans groups, who keep a close eye on the VA, give the agency a passing grade in absorbing the new entries but are not fully convinced the agency is up to the task.
"We're encouraged that the VA is reaching out to veterans" of the two recent wars, said Steve Robinson, executive director of the National Gulf War Resource Center.
"But we feel it's very important that the VA address the veterans' needs physically, emotionally and spiritually to include psychological screenings, information pamphlets and hot lines for prevention of suicides. It's obvious to us that mental health disorders and psychological injuries are going to play an important role for the next 20 years."
The VA system is labrynthine, but it eventually works. The problem for many vets who know they are disabled when they exit the military is that the military is populated with people who aren't disabled...most have little-to-no idea how the VA works. Thus, the transition from healthy military service to disabled post-military life can be rather scary (I speak from personal experience). The various agencies involved in transition assistance are essential in helping unknowing vets learn what the VA and other organizations can and will do for them once they're back in civilian life.
The VA is an entirely new and strange bureaucracy to the average vet, especially if the vet needs continued medical treament as he/she retires. The VA is definitely improving its ability to roll out the red carpet for new vets. However, unless our politicians do a better job with VA funding, these vets will become disappoited like many of the rest of us once they see how slow their medical care can be. Both political parties are complicit in over-promising and underfunding the VA.
The technology issue the AP article harps on does matter, but it shows how little understanding the AP has of how the military and VA work. No matter how modern of computer system the VA might install, it's only as good as the folks who scan in the paper military records and highlight the critical written data. The military medical records system needs a significant update, but it has to compete against weapons, pay, and other military priorities for funding. It should be much easier to link the military's and VA's personnel and pay systems...but that was true a decade ago too.
Congress (and the president) can help us vets with the funding and prioritization, or just grandstand and bitch. We've sure got plenty of the latter.
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